At SkillLift (https://skillliftt.com/), we strive to provide the best user experience and ensure satisfaction with our services. This Refund and Cancellation Policy outlines the conditions and process for refunds and cancellations.
- Refund Policy
Our refund policy applies to digital products, subscriptions, and services offered on our platform.
1.1 Eligibility for Refunds
Refunds will be provided under the following circumstances:
- Technical issues on our platform prevent access to purchased content, and we are unable to resolve the issue.
- Duplicate payments for the same product or service.
- Refund requests made within the eligible refund period (see Section 1.3).
1.2 Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after accessing or using the product/service.
- Failure to complete a course or service within the access period.
- Requests made after the refund eligibility period.
1.3 Refund Request Period
Refund requests must be submitted within [5 days] of the purchase date. Requests made after this period will not be entertained.
1.4 Refund Process
- To request a refund, email us at support@skillliftt.com with your order details and a brief explanation.
- Refunds will be processed to the original payment method within [10 days] after approval.
- Cancellation Policy
You can cancel subscriptions or services under the conditions outlined below:
2.1 Subscription Cancellations
- Subscriptions can be cancelled anytime. However, cancellations made after the billing date will apply to the next billing cycle.
- Refunds for the current billing cycle are not available unless explicitly mentioned in the terms of the service.
2.2 Course/Service Cancellations
- Cancellation requests must be submitted before accessing or downloading the service or product.
- For scheduled services, cancellations must be made at least [X hours/days] in advance to be eligible for a refund.
2.3 Cancellation Process
- To cancel a subscription or service, email us at support@skillliftt.com with your account details and reason for cancellation.
- Once your cancellation is processed, you will receive a confirmation email.
- Late or Missing Refunds
If you haven’t received a refund after approval:
- Check your bank account or payment method for any processing delays.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund, contact us at support@skillliftt.com.
- Contact Us
If you have questions about our Refund and Cancellation Policy, please reach out to us:
SkillLift
Email: support@skillliftt.com
Phone: +91 636 310 8719
Website: https://skillliftt.com/